Shipping & Returns
When do you ship? Orders are shipped Monday – Friday.
Where do you ship to? We ship domestically as well as internationally. If you have a question about shipments, please email firstname.lastname@example.org.
How do you ship? Most of our orders ship via USPS. We will also use UPS at your request. Since we do ship most of our orders via USPS, our website will only allow you to choose that as a shipping option. However, there is a comments box on the shipping selection screen where you can write in your desired shipping method. Small orders going to Canada and internationally will almost always be sent by USPS to help save on shipping cost and brokerage fees. Orders going to APO/FPO boxes will also be sent via USPS.
Rates to ship? We charge a flat rate for shipping of $3.50 per book. Any orders over $50 will ship for free.
How to track an order that's been shipped? If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either UPS or USPS with your tracking number once the order ships.
Are the items in stock? All items are normally held in stock. However, we may sometimes run out due to sudden demand, in which case we will notify you and inform you of the date we expect to receive more stock.
What are the lead times? We aim to ship orders within 2 working days for domestic orders and 4 working days for international orders. However, this may sometimes be longer due to other circumstances such as order volume and backorders.
If you are not satisfied with your purchase, you may return it for a refund. We will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 30 days. All returned items must be in their brand new, original condition; shrink-wrapped products must be unopened. Shipping fees are not refunded.
Please send an email to email@example.com for a return authorization number.