Shipping & Returns
Shipping Policy
When do you ship? Orders are shipped Monday – Friday.
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Where do you ship to? We ship domestically as well as internationally. If you have a question about shipments, please email orders@dabookjoint.com.
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How do you ship? Most of our orders ship via USPS. We will also use UPS at your request. Since we do ship most of our orders via USPS, our website will only allow you to choose that as a shipping option. However, there is a comments box on the shipping selection screen where you can write in your desired shipping method. Small orders going to Canada and internationally will almost always be sent by USPS to help save on shipping cost and brokerage fees. Orders going to APO/FPO boxes will also be sent via USPS.
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Rates to ship? We charge a flat rate for shipping of $3.50 per book. Any orders over $50 will ship for free.
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How to track an order that's been shipped? If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either UPS or USPS with your tracking number once the order ships.
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Are the items in stock? All items are normally held in stock. However, we may sometimes run out due to sudden demand, in which case we will notify you and inform you of the date we expect to receive more stock.
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What are the lead times? We aim to ship orders within 2 working days for domestic orders and 4 working days for international orders. However, this may sometimes be longer due to other circumstances such as order volume and backorders.
Return Policy
We do not generally accept returns. If there is an issue with your item, please contact us for support. If a return is approved, all returned items must be in their brand new, original condition; shrink-wrapped products must be unopened. Shipping fees are not refunded.
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Please send an email to orders@dabookjoint.com regarding any issues with your order.
Hold Policy
At Da Book Joint, we’re proud to support our community of readers and that includes making sure our shelves stay accessible and stocked for everyone.
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All store pickup orders and holds must be claimed within 30 days.
After 30 days, unclaimed items — including books, event ticket bundles, and other merchandise will be donated to schools and literary organizations that share our mission of promoting literacy and access to books.
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This policy applies to:
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Online orders marked for store pickup
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Books placed on hold for in-store purchase
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Event tickets that include a book with admission​
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Thank you for understanding and supporting our effort to keep books in the hands of readers!